Return and exchange Policy
Your complete shopping satisfaction is our No.1 Priority. We want you to be happy, each and every time you shop from us. However if due to some unforeseen circumstances you are not happy with the product, then the following terms apply for a mutually consented resolution of the situation.

We do our best to make sure you never need to use this policy. But still for theory purpose here it is :

If you don't like what we sent you, let us know by email, we will try our best to find a solution. If an item you ordered from vrindavanbazar.com does not meet your expectations do write to us and we will happily try to assist you.

We are dedicated at vrindavanbazar.com to offer you the best quality in our products and our services. We know that mistakes are sometimes made though, and we are here to rectify..

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is can a possibility that you may receive an item which was wrongly dispatched and it is not what you have ordered. Adding to it, it may be some manufacturing defect or the item is damaged in transit.
Item received is wrong item/ manufacturing defect - If you have received an item with manufacturing defect or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed so that we may replace the item as quickly as possible.

• - We will express ship a replacement item at the earliest possible with no extra shipping cost to you
• - If the original ordered item is no longer possible then we will request you to choose an alternate item and express ship the same to you with no extra shipping cost to you.  We will communicate with you   about your wishes to make sure you will be happy with the exchange.
• - If you do not want any alternate item then we will refund you in full with no deduction whatsoever.
• - Or any other amicable resolution as mutually agreed with customer

Here are some important & helpful guidelines on Returns - - Always email us first if you have a problem on info@vrindavanbazar.com

• - Always be sure to report your problem within 24 hours of receiving the item in question
• - Never send back an item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.
• - Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
• - Always return your items using registered airmail / courier who provide proof of delivery.
• - Any shipping costs of sending back to India above what customer paid for shipping charges while receiving them from India are the responsibility of the customer.
• - Please return within 7 working days of confirmation from our end, and with original packing & in original condition (please, no worn, washed, used or altered items). Please ensure to include a copy of the invoice you received.
• - We will examine the item you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.
• - As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we cannot help you. So make sure to send thru reliable courier agency only and forward the tracking details to us and keep the airway bill till it gets delivered to us.
• - Please mark the items as defective returns and not for sale

For any complain / dissatisfaction with sizing and styling ( all stitched items ) - We believe our customers understand that even if they get something custom tailored locally, multiple sessions of trial and alterations are needed before the desired fit, pattern & look can be created hence stitching error returns are not permitted with us.


Items damaged in transit.

Be extra alert when accepting parcel from courier - If the outer packing is damaged or tampered with, do verify the items quality and quantity with invoice before accepting the package from FEDEX. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Also lodge proper complain with the local office of FEDEX, so that we may pursue them. In this case, the penalizing authority is FEDEX and they will reimburse the customer with invoice value and freight. In such eventualities, We may ship the item to you and can settle the claim with FEDEX afterwards, but again it depends upon case to case.

Color & description disclaimer - The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only fairly approximate values.

While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.

A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.

Vrindavanbazar firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered.

It is practically impossible for vrindavanbazar to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor.

We wish to clarify and ascertain that every customer who orders any item from vrindavanbazar  is aware of this genuine problem.